Create Scheduled Outbound Call

POST

dial

scheduled

Headers

authorization

string

required

Your API key for authentication. Use Bearer format.

Body

application/json

number_id

string

required

ID of the phone number that should trigger the call.

agent_id

string

ID of the agent that should handle the call.

assistant_id

string

deprecated

DEPRECATED: Use the use_case_id instead.

calls

object[]

Array of calls to schedule.

campaign_name

string

Name of the campaign.

csv_file

string

Base64 encoded CSV file with phone numbers to call (for backward compatibility).

language

enum<string>

Language of the call. It will default to use case's default language.

Available options:

en-US,

en-GB,

es-MX,

es-ES,

pt-PT,

de-DE,

fr-FR,

pl-PL,

ro-RO,

it-IT

max_duration_mins

integer

Specifies the maximum duration of the call in minutes. This value takes precedence over the maximum duration specified in the use-case model. If neither is provided, the default duration is 10 minutes.

model

string

deprecated

DEPRECATED: Model to use for the call

model_id

string

ID of the model that should handle the call.

prompt_id

string

ID of the prompt to use for the call. If empty, default output prompt will be used.

retry_logic

object[]

Retry logic for the campaign.

staggered_interval_minutes

integer

Specifies the interval (in minutes) between each call in the campaign. This setting will be overridden if individual calls have a scheduled_date specified.

use_case_id

string

ID of the use case that should handle the call.

Required string length: 24

voice_id

string

deprecated

DEPRECATED: ID of the voice that the agent will use.

Response

200 - application/json

createdCalls

object[]

required

createdCalls.created

string

required

Date the call was created.

createdCalls.id

string

required

Unique identifier for the call.

createdCalls.metadata

object

required

Call metadata.

createdCalls.organization_id

string

required

Organization ID.

createdCalls.use_case

object

required

Use case that handled the call.

createdCalls.use_case.id

string

required

ID of the use case.

createdCalls.use_case.model

string

required

Model name.

createdCalls.use_case.organization_id

string

required

ID of the organization that owns the use case.

createdCalls.use_case.amd

boolean

Enable automatic machine detection. This is a prerequisite to end calls on machines or for Phone Tree Navigation.

createdCalls.use_case.amd_behavior

enum<string>

AI assistant behavior when AMD is enabled. Continue is used for Phone Tree Navigation, Hangup to end the call and Message to leave a message. If amd is set, this field is required.

Available options:

Hangup,

Continue,

Message

createdCalls.use_case.amd_messages

object

Record of messages to leave on voicemail if amd_behavior is set to Message. You may use parameters as you do in the prompt for templating. The key is the language of the message and the value is the message.

createdCalls.use_case.classification_tags

object[]

Classification tags for the use case.

createdCalls.use_case.detailed_work_hours

object

Detailed work hours for each day of the week.

createdCalls.use_case.enable_detailed_work_hours

boolean

Enable detailed work hours in the UI.

createdCalls.use_case.evaluation_models

string[]

Models the use case is evaluated on.

createdCalls.use_case.extract_with_ai

object[]

Parameters to extract with AI.

createdCalls.use_case.generic_after_hours_message

string

Generic message to play if the call is after hours.

createdCalls.use_case.hidden

boolean

Hide the use case from the UI.

createdCalls.use_case.hooks

object[] | null

Webhooks to call when the use case is executed.

createdCalls.use_case.keywords

string[]

Keywords you want the transcriber to know about.

createdCalls.use_case.language

enum<string>

default:

en-US

Preferred language for the use case.

Available options:

en-US,

en-GB,

es-MX,

es-ES,

pt-PT,

de-DE,

fr-FR,

pl-PL,

ro-RO,

it-IT

createdCalls.use_case.max_duration_mins

integer

Specifies the maximum duration in minutes for this use-case. This value is overridden by the maximum duration specified for individual calls. If neither is provided, the default duration is 10 minutes.

createdCalls.use_case.name

string

Name of the use case.

createdCalls.use_case.params

object

Parameters to pass to the use case.

createdCalls.use_case.recorded_message_inbound

boolean

Play 'This call is being recorded' message for inbound calls.

createdCalls.use_case.recorded_message_outbound

boolean

Play 'This call is being recorded' message for outbound calls.

createdCalls.use_case.sample_labels

object[]

Available labels for the samples.

createdCalls.use_case.show_original_caller_id

boolean

Show the original caller ID on the call screen.

createdCalls.use_case.timezone

string

Timezone of the use case.

createdCalls.use_case.transfer_number

string

Fallback phone number to transfer the call to if something breaks.

createdCalls.use_case.work_end

string

End of the work hours.

createdCalls.use_case.work_start

string

Start of the work hours.

createdCalls.params

object

Dynamic parameters to inject into the templated use case prompt.

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Get Campaigns Create Outbound Call

Basic

Calls

Tools

Dial

Orgs

Numbers

Voices

Models

Usecases

Agents

Analytics

Create Scheduled Outbound Call

Headers

Body

Response