Setting Up Inbound and Outbound Use Cases
To set up an inbound or outbound use case, you first need to purchase a phone number. This number can either initiate a call (outbound) or receive a call (inbound).Key Rules:
- Each inbound use case requires a unique number. Once a number is assigned to an inbound case, it cannot be reused.
- A number can be reused for multiple outbound use cases, allowing assignment to multiple cases.
Steps to Buy a Number:
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Navigate to Organization → Organization Settings → Numbers
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Click Buy Number
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Enter the name or area code (optional)
- Click Buy
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Assign the number to the desired use case
