Setting Up Inbound and Outbound Use Cases

To set up an inbound or outbound use case, you first need to purchase a phone number. This number can either initiate a call (outbound) or receive a call (inbound).

Key Rules:

  • Each inbound use case requires a unique number. Once a number is assigned to an inbound case, it cannot be reused.
  • A number can be reused for multiple outbound use cases, allowing assignment to multiple cases.

Steps to Buy a Number:

  1. Navigate to OrganizationOrganization SettingsNumbers Number
  2. Click Buy Number new_number
  3. Enter the name or area code (optional) set_number_name
  4. Click Buy
  5. Assign the number to the desired use case assign_number

Need Help?

Join the HappyRobot Slack Community