Buying a Number

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Setting Up Inbound and Outbound Use Cases

To set up an inbound or outbound use case, you first need to purchase a phone number. This number can either initiate a call (outbound) or receive a call (inbound).

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Key Rules:

• Each inbound use case requires a unique number. Once a number is assigned to an inbound case, it cannot be reused.

• A number can be reused for multiple outbound use cases, allowing assignment to multiple cases.

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Steps to Buy a Number:

1. Navigate to Organization → Organization Settings → Numbers

   

2. Click Buy Number

   

3. Enter the name or area code (optional)

   

4. Click Buy

5. Assign the number to the desired use case

   

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