Once a workflow is published, every execution of it will be logged as a run. You can click on a run to see the details. Runs

​
Runs table

Every row in the table represents a run. You can add variable outputs to the table as columns by clicking on the “Add field” button.

​
Run details

The run details page shows the details of a specific run. You can see a timeline of the steps that were executed. If you click on the name of a given step, you’ll see the output variables that it produced. If the node is a voice agent, you can also see the audio recording of the call. If a run consists of multiple Agent sessions, you’ll see the view split into multiple columns. Each session represents a different Agent handling a conversation. You can also annotate the runs with the buttons at the top right of the run details. Options are:
  • Success (green checkmark): The run was successful.
  • Issues (red cross): The run had issues, but they weren’t fatal.
  • Fatal (red exclamation mark): The run had unacceptable issues.
You’ll see the annotation for each run in the runs table.

​
Get Run Audio Recordings

Depending on how the workflow is configured, a run may generate one or more audio recordings. To retrieve all recordings associated with a specific run, use the Get a run’s recordings endpoint. The response includes pre-signed URLs that allow temporary access to the audio files. These URLs expire by default after 1 day. If you require access for a longer duration, you can use the optional url_expires_in_days query parameter to extend the time-to-live.

​
Need Help?

Join the HappyRobot Slack Community