Automate inbound calls with AI Agents
You can learn more about the other configuration options in the Inbound to number trigger reference page.Once configured, make a call to the number and refetch the testing records in the Test tab.
Remember to test it before continuing.Every agent consists of what we call modules. A module consists of a prompt and tools. The agents come with a root module, which is the first module that the agent will start at. Tools are the actions that the agent can perform, such as sending an email, sending a text, or transfering a call. If you add a prompt as child to a tool, you’re creating a new module. This means the agent will transition to that prompt and set of tools.
If the agent transitioned, it no longer sees the prompts or tools of the previous modules.Modules are a good way to structure your agents and keep the prompts short and concise. This helps the agent to focus on the sub-task at hand.
Note that we’re using variables in the prompt as well. Consider putting those towards the end of the prompt, as it might make the agent faster to respond.See the prompting section for more details.