Platform Overview
FAQ
Answers to common questions
What languages do we support?
We support the following:
| Language | Code(s) |
|---|---|
| Bulgarian | bg |
| Chinese | zh, zh-CN, zh-TW, zh-HK |
| Czech | cs |
| Danish | da |
| Dutch | nl, nl-BE |
| English | en, en-US, en-GB |
| Estonian | et |
| Finnish | fi |
| French | fr, fr-CA |
| German | de, de-CH |
| Greek | el |
| Hindi | hi |
| Hungarian | hu |
| Indonesian | id |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Latvian | lv |
| Lithuanian | lt |
| Malay | ms |
| Norwegian | no |
| Polish | pl |
| Portuguese | pt, pt-BR, pt-PT |
| Romanian | ro |
| Russian | ru |
| Slovak | sk |
| Spanish | es, es-419 |
| Swedish | sv |
| Thai | th |
| Turkish | tr |
| Ukrainian | uk |
| Vietnamese | vi |
Can I use the same number for multiple use cases?
You cannot have one inbound number route to multiple use cases.
Only outbound use cases can share the same number.
To set up a number, see the Buying a Number page.
What is the End of Turn Model?
We have a new “end of turn” model that improves agent response speed by better detecting sentence endings.
To enable it:
- Go to the agent’s Configure tab
- Scroll to Advanced
- Select the
english_ft_v1model under End of Turn
This model is optimized for English and may not perform as well in other languages.
Was this page helpful?